Responsible Gaming at lo89
lo89 is committed to making sure gambling stays fun, safe, and within your control. Our responsible gaming tools are here for every player in Bangladesh.
What Is Responsible Gaming?
Gambling is entertainment — and like all forms of entertainment, it is most enjoyable when it is kept in balance with the rest of your life. Responsible gaming means choosing to gamble for fun rather than as a way to make money or escape from problems. It means setting limits, knowing when to stop, and staying in control of your time and budget at all times.
lo89 takes responsible gaming seriously. We believe every player in Bangladesh deserves a safe environment where they can enjoy cricket betting, live casino, slots, and more without putting their finances or wellbeing at risk. That is why we have built a range of tools directly into the lo89 platform — not as an afterthought, but as a core part of how we operate.
Whether you are a cricket fan placing a few bets on BPL or a casual slots player enjoying your evenings, lo89 wants your experience to be positive every single time. The tools and guidance on this page are here to help you stay in control. If you ever feel that gambling is no longer fun or is causing stress, please use these resources — they are here for you.
Responsible Gaming Tools on lo89
All of the following tools are available within your lo89 account settings. They take effect promptly once activated. You can access them at any time by contacting our support team.
Deposit Limits
Set a daily, weekly, or monthly maximum on how much you can deposit into your lo89 account. Once a limit is in place, it activates immediately. Increasing a limit requires a mandatory cooling-off period to prevent impulsive decisions.
Session Time Limits
Configure alerts that notify you after a set period of continuous play. These reminders help you track how long you have been gaming and encourage you to take regular breaks, keeping sessions healthy and manageable.
Cooling-Off Period
Request a temporary break from your lo89 account for 24 hours, 7 days, 30 days, or 90 days. During a cooling-off period your account is inaccessible, no deposits can be made, and lo89 will not send any promotional communications to you.
Self-Exclusion
If you wish to permanently stop gambling on lo89, you can request self-exclusion at any time. This will permanently close your account. Self-exclusion requests are processed within 24 hours and are irreversible. Any verifiable real-money balance will be returned to your registered payment method after processing.
Reality Check Reminders
Enable pop-up reminders that appear at regular intervals during your session — showing you how long you have been playing, how much you have wagered in total, and your net result. These prompts give you a moment to pause and reflect before continuing.
Account History & Statements
Review a full transaction history including all deposits, withdrawals, bets placed, and bonuses claimed. Transparent visibility into your own activity is one of the most effective tools for staying in control of your gambling habits.
Know Your Limits
Gambling responsibly starts with self-awareness. Keep these four principles in mind every time you play on lo89.
Play for Fun
Gambling should always be entertainment — never a way to earn income or solve financial problems.
Set a Budget
Decide in advance how much you can afford to lose. Only gamble with money you can spare — never with rent, bills, or savings.
Manage Your Time
Set a time limit before you start. Take regular breaks. Do not let gaming sessions spill into time meant for work, family, or rest.
Stay Balanced
Gambling is one activity among many. Maintain hobbies, social connections, and other interests so that gaming stays in proportion.
Warning Signs to Watch For
Problem gambling can develop gradually. If you recognise any of the following in yourself or someone close to you, it may be time to use one of lo89's responsible gaming tools or speak to a support professional.
- Spending more than you planned or chasing losses to try to win back what you have lost.
- Gambling with money needed for essential expenses such as rent, food, utilities, or school fees.
- Feeling irritable, anxious, or restless when not able to gamble, or when trying to cut back.
- Hiding gambling activity from family members or lying about the amount of time or money spent.
- Neglecting work, family responsibilities, or social commitments because of time spent gambling.
- Using gambling as a primary way to cope with stress, depression, loneliness, or boredom.
- Borrowing money or selling personal belongings in order to fund gambling activity.
Protecting Young People
lo89 operates strictly as an adults-only platform. Players must be 21 years of age or older to register and use the platform. During registration lo89 requires date-of-birth verification, and all accounts are subject to identity verification (KYC) checks to confirm that players are of legal age before any withdrawals are processed. If a player is found to be under the age of 21, their account will be closed immediately and all associated funds will be handled in accordance with our Terms and Conditions.
If you are a parent or guardian and are concerned that someone under your care may be accessing the lo89 platform, please contact our support team immediately. We encourage all adults who share a device with children to use device-level parental controls to prevent access to online gambling services. lo89 will cooperate fully with any verified request to restrict access linked to underage use.
lo89's Responsible Gaming Commitments
- ✓We enforce strict age verification (21+) on every account before allowing real-money play or withdrawals.
- ✓We make responsible gaming tools — deposit limits, session limits, cooling-off, and self-exclusion — available to all players at no charge and without delay.
- ✓We train our support team to recognise signs of problem gambling and to respond with empathy, discretion, and practical help.
- ✓We do not target responsible gaming marketing at players who have activated any form of account restriction or self-exclusion.
- ✓We monitor gameplay patterns for indicators of problem gambling and proactively reach out to players showing signs of distress.
- ✓We handle all responsible gaming requests and self-exclusion applications with strict confidentiality and process them as a priority.
How to Request Self-Exclusion
Requesting self-exclusion at lo89 is straightforward. You can either activate the self-exclusion option directly through your account settings, or contact our support team by email at [email protected]. Our team is available 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6). Please include your registered mobile number and the specific restriction you are requesting so we can process your case as quickly as possible.
Once self-exclusion is confirmed, your lo89 account will be closed and you will not be able to re-register or access the platform. Any pending promotional offers or bonuses will be cancelled. If you have a verifiable real-money balance at the time of self-exclusion, our team will process a return of those funds to your registered bKash, Nagad, or Rocket account after completing the necessary verification steps.
Need Help Right Now?
If you feel that gambling is causing serious harm to your finances, mental health, or relationships, please do not wait. Reaching out is a sign of strength, not weakness. lo89's support team is here to listen and to help you put the right protections in place without judgment.
Email us any time at [email protected]
All responsible gaming enquiries are handled confidentially and with care. You will never be judged or pressured. If you contact us requesting help, we will act promptly to protect your account and your wellbeing.
Play Responsibly. Play at lo89.
When gaming stays fun and in control, it's an experience worth having. Explore lo89's games — cricket betting, slots, live casino — with confidence and the tools to stay safe.